cma-open-banking-boi
FCA BCA
FCA BCA Comes under FCA BCA
| Identifier | SMA Identifier | SAA Identifier | Brand | Brand Name | Publication Date | Measurement Period Start Date | Measurement Period End Date | Brand Notes | Service Matter Contact Details | Matter Availability Method | Matter Method Type | Other Contact Method Type | Other Contact Method Type Code | Other Contact Method Type Name | Other Contact Method Type Description | Contact Type Details | Contact Type | Contact Content | Contact Description | Other Contact Type | Other Contact Type Code | Other Contact Type Name | Other Contact Type Description | Operational Security Incident Metrics | Operational Security Incident Metrics Details | OSIMD Incident Metrics Type | OSIMD Notes | Other Incident Metrics Type | OIMT Code | OIMT Name | OIMT Description | Incident Details | Incident Reporting Type | From Date | To Date | Incident Count | Other Incident Reporting Type | OIRT Code | OIRT Name | OIRT Description | Complaints Data | Compliants Data Details | Compliants Data Available | Compliants Info URL | Ombudsman URL | Compliants Data Details Notes | Account Opening Time Line Details | Account Opening URL | Account Opening Documentation URL | AOTLD Notes | Account Opening Time Line Parameters | Opening Account Time Line Type | AOTLP Notes | Other Time Line Type | OTT Code | OTT Name | OTT Description | Account Opening Time Line Metrics | AOTM Time line Metrics Type | AOTM Metrics Value | Other Time line Metrics Type | OTMT Code | OTMT Name | OTMT Description | Card Replacement Time Line | Card Replacement Time Line Details | CRTD Card Replacement Time Line | Card Replacement Time Line Metrics | CRTM Time line Metrics Type | CRTM Metrics Value | Other Time Line Metrics Type | CRT OTMT Code | CRT OTMT Name | CRT OTMT Description | Account Opening Summary | Document and Info URL | Summary Description | AOS Notes | Account Opening Summary Details | Account Opening Channel Type | Channel Usage | Other Contact Method | OCM Code | OCM Name | OCM Description |
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| FCAB001 | FCABSMA001 | FCABSAA001 | Bank of Ireland (UK) Plc | Bank of Ireland in the UK | Telephone;InternetBanking;MobileBanking | Phone;Other;MobileApp | General enquiries tel +44 (0)345 736 5555 Reporting A Fraud from the UK tel +44 (0)800 1217 790 Reporting A Fraud from abroad tel +44 (0)345 161 0020;Bank website;B365 app | General enquiries tel +44 (0)345 736 5555 Reporting A Fraud from the UK tel +44 (0)800 1217 790 Reporting A Fraud from abroad tel +44 (0)345 161 0020;Note: Frequently Asked Questions (FAQs) are available at https://www.bankofirelanduk.com/help-and-support/contact-us/bank-of-ireland-uk/ Alternatively you can leave a question in the Service Desk section at https://www.365online.com/online365/spring/authentication?execution=e1s1 or https://www.businessonline-boi.com/;Note: Frequently Asked Questions (FAQs) are available at the 365 address |
IncidentsAffectingInternetBanking;IncidentsAffectingMobBanking;IncidentsAffectingTelBanking;TotalNumberIncidentReported;IncidentsAffectingInternetBanking;IncidentsAffectingMobBanking;IncidentsAffectingTelBanking;TotalNumberIncidentReported | Quarterly;Quarterly;Quarterly;Quarterly;Yearly;Yearly;Yearly;Yearly | 01/04/2023;01/04/2023;01/04/2023;01/04/2023;01/07/2022;01/07/2022;01/07/2022;01/07/2022 | 30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023 | 0;0;0;0;0;1;0;1 | Bank specific complaints data available or not. | Yes | Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain cirmcumstances we are also required to publish a summary of our complaints data. The most recent summary is avaialble at https://www.bankofireland.com/about-bank-of-ireland/about-the-group/customer-commitment/complaint-management-at-bank-of-ireland/ | The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at www.ombudsman-complaints-data.org.uk/ | URL of the bank which details the requirement to open a current account | URL of the bank which details the documentation requirement to open a current account | OpenCurrentAccountsAvailability;OpenCurrentAccountsAvailability;OpenCurrentAccountsAvailability;DebitCardAvailability;DebitCardAvailability;DebitCardAvailability;InternetBankingAvailability;InternetBankingAvailability;InternetBankingAvailability;OverdraftAvailability;OverdraftAvailability;OverdraftAvailability | How quickly do we open [personal/business] current accounts?;How quickly do we open [personal/business] current accounts?;How quickly do we open [personal/business] current accounts?;How quickly do we give customers a debit card?;How quickly do we give customers a debit card?;How quickly do we give customers a debit card?;How quickly do customers get internet banking?;How quickly do customers get internet banking?;How quickly do customers get internet banking?;How quickly is an overdraft available?;How quickly is an overdraft available?;How quickly is an overdraft available? | SameDay;OnAnAverage;WithinDays;SameDay;OnAnAverage;WithinDays;SameDay;OnAnAverage;WithinDays;SameDay;OnAnAverage;WithinDays | 4;18;136;0;11;28;0;6;14;0;48;48 | DebitCardReplacement;DebitCardReplacement;DebitCardReplacement | SameDay;OnAnAverage;WithinDays | 0;5;33 | Due 01/02/2019 | Due 01/02/2019 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||